The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I welcome all custom requests - they're actually the majority of my business. Whether you're seeking custom colors or sizing, I'm happy to assist you. Send me a message with your custom request and we can get started today. Not quite sure on what options are available, take a peak at my latest blog post to get you started - https://www.basculebonnets.com/post/604854665528/whats-in-a-custom-order.
Personalization options on Pre-Made bonnets are limited; though frequently the same bonnet can be re-made to complete your request.
I recommend machine washing on the delicate setting or hand washing my fly bonnets. Bonnets with crystal rhinestones should be handwashed to avoid loosening the stone's settings.
The Merino Wool hats featured in the Accessories for You section of my shop should be hand-washed as well to best maintain the properties of the yarn.
Gift wrapping is available for an additional fee.
Contact me today for a quote on wholesale options. I sell to many tack shops and am happy to accommodate your requests.
Not sure what size your horse needs? I'm happy to provide you with sizing guidelines and measurements if needed.